GRUPO OSIRIS
Mission
Our mission is to provide unique and highly personalized travel and experiences, guided by excellence in execution and environmental responsibility.
Vision
We aim to be a reference company in Portugal and Spain in organizing unique travel and experiences (both inbound and outbound), standing out for the excellence and originality of our services and our unwavering commitment to environmental sustainability. Our vision is to be an innovative leader in transforming tourism, balancing the joy of travel with the need to protect the environment for future generations.
GRUPO OSIRIS is committed to excellence, rigor, originality, and the promotion of sustainability and social responsibility.
VALUES
Audacity
We have a strong and continuous desire for improvement, value creation, and skill development in all operational areas. We take risks to pursue our vision and face challenges with courage, rigor, and determination.
Passion
Passion for what we do drives us! Our dedication and commitment are central to our pursuit of excellence, constant originality, and promotion of sustainability. We believe challenges are opportunities for growth and innovation.
Pragmatism
We strive to balance passion and courage with a practical and realistic approach to tackling challenges and making decisions. We focus on effective, efficient, and high-quality solutions based on experience, evidence, and a rigorous technical approach.
Ethics
We believe that relationships among employees and stakeholders should be based on values such as honesty, integrity, and mutual respect. People are a key element of our organization!
Transparency
We act with integrity and build trust-based relationships with our clients, business partners, employees, suppliers, and other stakeholders.
QUALITY AND ENVIRONMENTAL POLICY
GRUPO OSIRIS adopts a quality and sustainability policy that reflects our commitment to excellence, environmental protection, and continuous improvement.
Management is responsible for ensuring that all operational processes are conducted with rigor, responsibility, and respect for environmental and social values. We are committed to fulfilling all legal and regulatory obligations and strongly promoting sustainability in all our business activities.
PRINCIPLES OF QUALITY AND ENVIRONMENTAL POLICY
- Customer Satisfaction
- Exceed client expectations by offering safe, comfortable, and personalized travel solutions. - Ensure high standards of quality, innovation, and accuracy in all services, focusing on customer experience and well-being.
- Continuous Improvement
- Invest in our team's professional development by continuously training staff to ensure service excellence.
- Periodically monitor and evaluate our integrated management system to ensure that quality and environmental goals are met and exceeded.
- Regularly invest in innovative technology for continuous process improvement and efficiency, relying on highly qualified experts.
- Adopt an evolving integrated quality and environmental management system focused on improving our processes, services, and environmental performance.
- Environmental Sustainability
- Promote sustainable practices that minimize environmental impact, encourage responsible use of natural resources, and support recycling and reuse.
- Always commit to promoting environmental sustainability in program planning. - Implement proactive measures to reduce our ecological footprint, including pollution prevention and carbon footprint offset initiatives such as donations to environmental organizations and reforestation projects.
- Support and engage in sustainable tourism projects aimed at preserving natural ecosystems and promoting environmental education.
- Legal Compliance and Responsibility
- Strictly comply with all applicable legislation and regulations, staying up to date with environmental and quality standards.
- Integrate legal and environmental requirements across our internal processes, ensuring all operations follow industry best practices.
- Maintain high responsibility in acquiring insurance to support all activities, enhancing safety guarantees for employees, clients, and business partners.
- Innovation and Technology
- Use innovative technologies to improve efficiency, reduce natural resource consumption, and minimize environmental impact.
- Promote digital and innovative solutions to reduce paper and material use, aligning our activity with digital and sustainable economy demands.
- Social Responsibility
- Support community initiatives and social responsibility actions, such as collaborating with social and environmental institutions.
- Promote a healthy, inclusive, and safe work environment, encouraging well-being and workplace safety through team integration and physical and mental health support. - Reinforce our commitment to solidarity by participating in campaigns that support vulnerable populations and humanitarian causes.
Through this Quality and Environmental Policy, GRUPO OSIRIS reaffirms its commitment to service excellence, sustainability, and social responsibility, promoting conscious tourism that respects the environment and future generations.
Lisboa, 30 de abril 2025