Quality and Environmental Policy

OSIRIS GROUP

Mission

Our mission is to provide unique and highly personalised trips and experiences, guided by excellence in execution and environmental responsibility.

Vision

It is our ambition to be a benchmark company in Portugal and Spain in the organisation of unique trips and experiences (both inbound and outgoing), standing out for the excellence and originality of our services and for our unwavering commitment to environmental sustainability. Our vision is to be an innovative leader in transforming tourism, balancing the pleasure of travel with the need to protect the environment for future generations.

OSIRIS GROUP is committed to excellence, rigour, originality, and the promotion of sustainability & social responsibility.

Values

Boldness

We have a strong and ongoing desire for continuous improvement and for creating value and capabilities across all functional areas in which we operate, taking risks to pursue our vision and, when faced with challenges, meeting them with courage, rigour, and determination.

Passion

Passion for what we do is what drives us! Our dedication and commitment are the core elements that propel us in the pursuit of excellence in execution, a constant search for originality, and the promotion of sustainability. We believe that challenges are opportunities for growth and innovation.

Pragmatism

We seek to balance passion and courage with a practical and realistic approach to dealing with challenges and making decisions. We focus on effective, efficient, high-quality solutions, grounded in experience, evidence, and a rigorous technical approach.

Ethics

We believe that relationships between employees and stakeholders should be based on values such as honesty, integrity, and mutual respect. People are a fundamental element of our organisation!

Transparency

We strive to act with integrity and build relationships of trust with our clients and business partners, employees, suppliers, and other stakeholders.

QUALITY AND ENVIRONMENTAL POLICY

OSIRIS GROUP adopts a quality and sustainability policy that reflects our commitment to excellence, environmental protection, and continuous improvement.

Management assumes responsibility for ensuring that all operational processes are carried out with rigour, responsibility, and respect for environmental and social values. We are committed to complying with all legal and regulatory obligations, strongly promoting sustainability throughout our business operations.

PRINCIPLES OF THE QUALITY AND ENVIRONMENTAL POLICY

1. Customer Satisfaction

– Exceed our clients’ expectations by offering safe, comfortable, and personalised travel solutions.

– Ensure a high standard of quality, innovation, and precision in all services provided, with a focus on the customer experience and their complete well-being.

2. Continuous Improvement

– Invest in the professional development of our team, promoting continuous training for employees to ensure excellence in service and the quality of our services.

– Monitor and periodically evaluate our integrated management system to ensure that quality and environmental objectives are achieved and exceeded.

– Invest regularly in innovative technology to achieve continuous process improvement and efficiency gains, using specialist and highly qualified technicians for this purpose.

– Adopt an integrated quality and environmental management system in constant evolution, focused on the continuous improvement of our processes, services, and environmental performance.

3. Environmental Sustainability

– Promote sustainable practices that minimise environmental impact, encouraging the responsible use of natural resources and promoting recycling and reuse.

– In defining programmes, promoting environmental sustainability is a permanent commitment.

– Implement proactive measures to reduce our ecological footprint, including pollution prevention and offsetting our carbon footprint through concrete initiatives such as donations to environmental organisations and reforestation actions.

– Support and engage in sustainable tourism projects, with the aim of preserving natural ecosystems and promoting environmental education.

4. Legal Compliance and Responsibility

– Strictly comply with all legislation and regulations applicable to our activities, keeping up to date with environmental and quality standards.

– Integrate legal and environmental requirements across our internal processes, ensuring that all operations comply with best practices in the sector.

– A strong sense of responsibility in purchasing insurance to support the different activities, in order to reinforce safety and support guarantees for all our employees, clients, and business partners;

5. Innovation and Technology

– Use innovative technologies that improve the efficiency of our processes, reduce the consumption of natural resources, and lessen the environmental impact of our operations.

– Promote the use of digital and innovative solutions to reduce the use of paper and materials, aligning our activity with the demands of the digital and sustainable economy.

6. Social Responsibility

– We are committed to supporting community initiatives and social responsibility actions, such as supporting social and environmental causes, including collaboration with social and environmental institutions.

– Promote a healthy, inclusive, and safe working environment for all employees, encouraging well-being and workplace safety through integration activities and support for the team’s physical and mental health.

– Strengthen our commitment to solidarity by participating in campaigns to support vulnerable populations and by assisting social causes, such as helping communities affected by humanitarian crises.

Through this Quality and Environmental Policy, OSIRIS GROUP reaffirms its commitment to excellence in service, sustainability, and social responsibility, promoting, with every action, more conscious tourism that respects the environment and future generations.

Lisbon, April 30, 2025